Your reputation is what you say about yourself and what others say about you.
Xcite Media Group, LLC provides a fully integrated and complete social media and reputation monitoring solution that will not only let you monitor all the things being said about you and your business across the web, but will also give you the tools to be an active participant. We’ve developed the most cost-effective and convenient reputation intelligence tool on the market. Xcite Media Group’s online advertising solution integrates search and social media advertising into a single platform.
- Listen - anytime your business is mentioned, anywhere on the web, you’ll hear about it immediately
- Learn - results are automatically analyzed to pull out the latest trends and stats, then delivered right to your inbox
- Improve - find out what your customers are thinking and use these insights to make your business smarter
It pays to keep on top of what your customers are saying about you. A positive comment can be highlighted and shared with your customers, while a prompt response to a negative review can turn a critic into a fan.
Businesses routinely beg their visitors to fill out customer service evaluations – usually without much success. Meanwhile your customers are freely sharing their comments and complaints on local review websites and social networks. Why not listen in?
Reputation Intelligence monitors every source you can think of:
- Websites and blogs
- Social media (Twitter, YouTube, public Facebook pages…)
- Local review sites (Yelp, Citysearch, and dozens of others…)
Sources are scanned continuously and automatically to bring you the most complete and up-to-date data on how your business is perceived by your customers. The data is broken down, analyzed, and collected in intelligence reports that can help you target your marketing and increase your online customer engagement.
We continue to expand into new online advertising channels so we can create Facebook ads for our clients, while tracking and reporting on social media performance alongside their search marketing campaigns.
Did you know that 70% of consumers rely on the reviews and opinions they read online? These days, you can’t afford not to be monitoring what people are saying about your business online and actively participating in the conversation.